One of the founding principles of the National Concierge Association is to provide educational opportunities to its members. In addition to informative chapter meetings, frequent social media communications and industry related email blasts, newsletters at both the chapter and national levels and phenomenal educational seminars at annual NCA conferences, the organization hosts complementary and interesting webinars open to all members and presented throughout the year. All of the NCA Webinars include topics relevant to today’s hospitality industry.
For more information and a schedule of upcoming NCA Webinars contact:
Pat Brengman
National President
patb@mplsclub.org
6 Ways The Hospitality Industry Is Giving Airbnb A Run For Its Money (PDF)
> Download PDF of article
Our NCA Educational Webinars:
Best in Class; A Philosophy of Service: NCA and the Concierge Professional
If you are so Great, How Come No One knows who you are?
Generational Diversity And Concierge Services
Customer Service for the Professional Concierge
Your Secure Workplace
NCA Education – Maggie Walker
NCA Education – Elizabeth Cardarelli
MS Shift with Scott Ostro
Belonging Starts with our State of Mind – Shelly Brown
International Travel & Business Etiquette
How to Coach Your Clients to Give them What They Want, By Bob Kiser
Events and Transportation
An Eye for Elegance: Secrets to Event Styling
Roll Out The Red Carpet For Your Employees, So They Can Roll It Out To Your Customers
NCA Education – Jeremy Nichols
NCA Education – Front Porch Improv
Get Your Google on with Jeff Marks
Customer Care – Dr. Alexakis
Best in Class; A Philosophy of Service: NCA Affiliated Members
> Watch Video
Resumes and Brag Books: Investing in Your Concierge Career
> Watch Video
Special Events Know How Panel
> Watch Video
Customer Service for the Professional Concierge
> Watch Video
Social Media Tips & Advice
> Watch Video
Popping the Cork on Wine & Spirits, by Ryan Wegman
> Watch Video
Prepare Your Recommendations! Today’s Top Alcohol Brands
> Watch Video
Your Business is Being Human, Human Being
> Watch Video
Up, Up & Away: How to Provide Exceptional, Super Service
> Watch Video
To E or Not to E- The Worlds of Whiskies, How to Spell them…and why Bourbon is taking over the world
> Watch Video
NCA White Papers
They are created to educate their audience about a particular issue, or explain and promote a particular methodology. We are looking for further contributions from our members on Concierge Services and Hospitality related topics.
1) AUDIOVISUAL TECHNOLOGIES AND ADULT LEARNING IN MEETINGS (PDF)
Please contact Pat Brengman, National President at patb@mplsclub.org with questions or ideas.