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Published October 12, 2017 at 170 × 170 in The Concierge Mentality: Defining the Role of the Hotel Concierge
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  • About Us
    • History & Mission
    • Board of Directors
    • NCA Hall of Fame
    • Community Service & Philanthropy
    • NCA Awards
      • 2022 NCA AWARD HONOREES
      • 2019 NCA AWARD HONOREES
      • 2018 NCA AWARD HONOREES
      • 2017 NCA AWARD HONOREES
      • 2016 NCA AWARD HONOREES
      • 2015 NCA AWARD HONOREES
      • 2014 NCA AWARD HONOREES
      • 2013 NCA AWARD HONOREES
      • 2012 NCA AWARD HONOREES
      • 2011 NCA AWARD HONOREES
  • NCA Membership
    • Benefits
    • NCA Certification
    • NCA Education
    • FAQ’s
    • At Large Certified Concierge
  • Endorsed Partners
    • NCA VIP’s
    • NCA Gold Endorsed Partners
    • NCA Endorsed Partners
  • Chapters
    • Arizona Chapter
      • Arizona Board of Directors
      • Arizona Certified Concierges
      • Arizona Endorsed Partners
    • Chicago Chapter
      • Chicago Board of Directors
      • Chicago Certified Concierges
      • Chicago Endorsed Partners
    • Minnesota Chapter
      • Minnesota Board of Directors
      • Minnesota Certified Concierges
      • Minnesota Endorsed Partners
    • Washington D.C.
      • Washington D.C. Board of Directors
      • Washington D.C. Certified Concierges
      • Washington D.C. NCA Endorsed Partners
    • At Large Chapter
      • At Large Certified Concierge
      • At Large Board of Directors
      • At Large Endorsed Partners
  • Certified Concierge
  • Accredited Associate
  • Events
    • Events Calendar
    • Podcast with Sara-ann Kasner
  • Become a National Partner
  • Contact Us