Save the Date!
2026 NCA Educational Conference
Charleston, South Carolina
Where Hospitality Begins
Building Connections, Elevating Excellence
August 6–8, 2026
Francis Marion Hotel
Charleston, South Carolina
National Concierge Association
The Premier Organization for Concierge and Hospitality Professionals.
A Concierge’s Vision: Words from Our Founder & CEO
The hospitality industry today demands constant knowledge about everything from A to Z. The National Concierge Association offers shared expertise and educational opportunities through successful business relationships. We are a growing family of Concierge and Associate Concierge professionals plus a vast variety of business partners representing the United States and the World. Coming soon, NCA+ – a new program designed to build leadership within the industry.”
Sara-ann Kasner
Contact: info@ncakey.org
Welcome to the National Concierge Association — where exceptional service professionals connect, grow and thrive together.
Join a global community built by Concierge, for hospitality professionals — dedicated to advancing personalized service. The NCA connects you to career growth, powerful networks and industry-leading resources. Experience shared expertise, lasting connections and a commitment to excellence.
Our mission
To provide our members with shared expertise in the hospitality industry by providing unlimited and unparalleled networking and educational opportunities to every member, as well as to promote the Concierge profession worldwide.
Our vision
We strive to enhance professionalism and to develop leadership and career growth within our industry.
NCA HistoryFind the Membership That Fits You!
Concierge
The NCA today embraces Concierge Professionals from all sectors—hotel, corporate, residential, civic and beyond— bringing together those with the title of Concierge in a community built on expertise, connection and exceptional service.
Associate Concierge
Hospitality professionals whose roles reflect the skills and responsibilities of a Concierge— though they may hold a different title—bring valuable experience and service excellence to our community.
Affiliate Partner
Businesses offering exceptional products or services that enhance the experience of Concierge clientele are valued members of our community.
If your business operates in a city with an NCA Chapter, membership is coordinated through that chapter. For all others, membership in the “At Large” (virtual) chapter is available.
3 Steps to Success
Take the next step in your hospitality career. Connect with peers, access industry-leading resources and unlock your full potential with NCA.
Meet our Members
and find real connections, shared experiences and discover where industry insights thrive.
Testimonials
The National Concierge Association members are distinguished for delivering unparalleled hospitality and service. Members are recognized for their commitment to excellence and the renowned platinum key experience that sets them apart in the industry.
Impact in Numbers
Growth Over Time
Membership Surge
Since 2023, membership has grown by more than 300%.
Certified ConciergeCertification Achievements
Members with Designations
Over 60% of our NCA members have earned the designation of Certified Concierge, Endorsed , Gold Endorsed or VIP Partner.
Professional Development
Commitment to Learning
Educational modules and sessions presented at every chapter and national meeting community.
Endorsed PartnersGlobally Connected
Join us now!
Now is the time to invest in your future. Join the National Concierge Association to connect with like-minded professionals, gain access to exclusive industry insights and position yourself at the forefront of concierge excellence. Don’t wait—your next opportunity starts with NCA.
Apply for Membership